A COMPANY which provides 24-hour care for people with learning disabilities has received a positive report from inspectors.
Ruby-Rose Supported Living Services, based in Methersgate, Basildon, received a ’good’ rating in all five inspection criteria.
The Care Quality Commission (CQC) found it was ’safe’, ’effective’, ’caring’, ’responsive’ and ’well-led’.
Inspectors said staff were recruited safely, received regular training and safeguarded patients to a high standard.
They wrote: “Care was personalised and met people’s individual needs and preferences. Staff treated people with dignity and respect, promoted their independence – and positive relationships with people who used the service had been formed and maintained.
“Relatives told us they felt able to raise any concerns with the registered manager. Staff told us the registered manager was approachable and accessible.
“One person who used the serviced told us they were sell-supported and that staff were caring, kind and helped them to be independent.”
The patient told inspectors: “They are lovely to me. We do things together.”
A staff member told the CQC: “It’s great being involved in helping people live their life and do all what they want to do.”